1. Do you accept orders which are placed outside the US?
Yes, we accept worldwide orders.
2. Where will my orders be printed and shipped from?
Orders will be printed and shipped from US or Europe. Ideally, your order will be custom printed in the country which is closest to your location. However, there are situations, such as stock availability, when the orders may not be custom printed in the country closest to your location.
3. How much is your shipping rate?
We try our best to offer the lowest shipping rate to our customers. Our shipping rate options are based on live shipping rate of our shipping carriers. Usually, the lowest shipping rate option is between $1.8 to $2.5 per item.
4. What is your return policy?
Your order will be custom printed especially for you.💖 Unfortunately, we cannot offer returns or refunds unless the order is damaged, wrongly labelled, or the wrong color or style was sent to you. Sorry~ 😖 For more details, please refer to our return policy.
5. How many days will it take to receive my order?
It will take us around 3 to 7 days to custom print and ship the products for you. Depending on your shipping carrier option, below is the estimated shipping delivery times.
USA: 3 to 10 business days
Canada: 5 to 12 business days
Europe: 7 to 20 business days
World: 10 to 22 business days
6. Are your products made from vegan material?
Yes, all products are carefully selected to ensure that they are made of vegan clothing materials.
7. I am not a vegan, can I buy your products?
Absolutely. Our products are for vegans and animal lovers who care about animals.
8. Is the color of the final product going to be the same as the displayed product on the screen?
We try our best to make the color as close as possible as to final product. However, please keep in mind that it is possible to have color variance. For example, monitor setting, camera or software used to produce the displayed pictures.
9. Are your products eco-friendly?
We care about the animals and also the environment. Our products are printed using CPSIA (Consumer Product Safety Improvement Act) compliant inks. This type of ink is an environmental friendly water based pigment inks.
We use poly bags which are recyclable, biodegradable and 100% virgin polyethylene film, FDA and USDA compliant for our packaging.
If it is necessary to use bubble wraps, we choose bubble wraps which are made from 10% post-consumer content and a minimum of 15% recycled plastic.
10. Where will Happiness Animals make donations?
11. What if my question is not listed above?
We would love to answer your questions. Feel free to email us at firstname.lastname@example.org or through Facebook messenger.